Brave Soles' Communication and Customer Success Internship with Level UP

Our goal is to overhaul our customer service management processes and identify areas where we can be improving on our customer service experience.

Marketing Strategy Plan

We want students to help us build a marketing strategy plan to provide insight and guide to our marketing strategy based on our product and clientele. We’d like to know how we can maximize use of different channels and get recommendations to improve our messaging.The main questions we’d like students to help us answer are the following:Communicate with the founder, fact finding about the business idea and product sources, note them down and analysis. Answer the 5W1H for business and help us identify our target market.What channels should we utilize for promotion, including ones we are not currently using?What should our pricing strategy be? Given the calculation of product cost, labor cost, and other business operation cost to be profitableHow could our messaging be updated to better explain our value proposition?What branding direction should we take

Marketing Research

We are ready to take our business to the next level. Our company requires some assistance for research. We want to gather information for marketing, mindmaps creation, public contract and software. It is important for us to stay up to date on industry standards to ensure that we research new locations fully and completely before choosing to enter. We have some ideas of where we would like to go but we need to make sure that we consider all available options before making a decision.

Market Research for a fintech platform

The pandemic has had a profound effect on local shopping, now shopping behaviors have changed utterly. The goal of this project is to conduct market research on the post-pandemic tendency of small businesses to buy locally, the demographics of local buyers, and the barriers small businesses are facing when it comes to buying locally.We would like students to focus on:Providing suggestions on the strategic positioning of our services in order to facilitate local shopping for small businesses.Selecting the best research methodologies for gaining insights about project goals.