What is the right level of service for Lone Star

The objective is to complete a service audit of at least 2 locations, with one being our Milton location. Milton has recently launched an augmented service model using technology to entertain our guests and enhance their experience by allowing them to order, reorder and request service. The intent would be to get an unbiased comparison of service with and without this technology. This comparison would include (but not be limited to) speed of service, atmosphere, level of interaction from staff and managers, premises review and overall impression. The project would also include using the locations guest WiFi and engaging in "The Sizzle" Loyalty Program.