What is the right level of service for Lone Star
Preferred learners
- Ontario, Canada
- Academic experience
Categories
Skills
Project scope
- What is the main goal for this project?
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The objective is to complete a service audit of at least 2 locations, with one being our Milton location. Milton has recently launched an augmented service model using technology to entertain our guests and enhance their experience by allowing them to order, reorder and request service. The intent would be to get an unbiased comparison of service with and without this technology. This comparison would include (but not be limited to) speed of service, atmosphere, level of interaction from staff and managers, premises review and overall impression. The project would also include using the locations guest WiFi and engaging in "The Sizzle" Loyalty Program.
- What is the main goal for this project?
-
The objective is to complete a service audit of at least 2 locations, with one being our Milton location. Milton has recently launched an augmented service model using technology to entertain our guests and enhance their experience by allowing them to order, reorder and request service. The intent would be to get an unbiased comparison of service with and without this technology. This comparison would include (but not be limited to) speed of service, atmosphere, level of interaction from staff and managers, premises review and overall impression. The project would also include using the locations guest WiFi and engaging in "The Sizzle" Loyalty Program.
- What tasks will learners need to complete to achieve the project goal?
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No deliverables exist for this project.
About the company
- Unknown website
- Food & beverage
Lone Star Texas Grill is a privately owned casual restaurant operating in Ontario Canada. With its roots in Ottawa, this 22 location chain's claim to fame is its' Fajitas. Lone Star uses the latest in technology to help support its well established Dine-In and growing Off-premise segments. A firm believer in a data-driven approach to its marketing and operations, it has never forgotten that people are at the heart of its success.