●Provided supervision and guidance to stakeholders overseeing over 20 dormitories and 15,000 migrant workers
● Handled day-to-day enquiries and feedback from residents, employers, operators and staff members via phone or
email and ensured matters were addressed timely
● Administered the bookings and logistic arrangement of facilities including check-in and check-out of residents
● Performed administrative duties such as filing, indexing, inventory control, compilation of faults reports, and
managing feedback reports
● Regularly communicated with dormitory operators, foreign workers and employers via phone, email, or in-person to
build strong relationships and maintain high level of customer satisfaction
● Utilized knowledge of dormitory operations to work with operators to diagnose management gaps and put in place
measures to raise standards
● Inspected foreign worker residences to understand their living conditions and noted all concerns to be addressed
ensuring actions were taken promptly to address concerns
● Enforced regulations and rules against poor living conditions to deter errant employers
● Addressed issues in a professional and calm manner converting complaints into compliments
● Implemented strategies to contain the spread of the COVID-19 virus within the dormitories
● Updated records and managed dormitory information using internal company software program
● Handled administrative records of foreign workers and staff members
● Worked with different stakeholders including government agencies and NGOs to facilitate organization of
activities/events for Migrant Workers

● Performed lab tests on process intermediate, in-process and finished products adhering to all procedural steps written in the test methods
● Maintained documentation on tests performed in the laboratory including providing reports on monthly basis
● Prepared and ensured accuracy of standards and reagents needed for analysis
● Documented information through maintaining daily logs and equipment record books
● Complied with company safety, control and quality systems requirements whilst continuously supporting lab
programs improvement
● Developed operation procedures ensuring compliance under ISO and QP&G requirements
● Trained and mentored new associates on laboratory procedures and standards
● Performed routine laboratory and department maintenance to keep area clean and orderly
● Provided support with assistant team-lead duties