Concordia University
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OA
Oluwasore (Shoray) Ajayi
Learner
(1)
4
Portals

Skills

Communication 1 Customer journey mapping 1 Journey mapping 1 Leadership 1 Presentation skills 1 Professional 1 Purchasing 1 Purchasing process 1 Research 1 Team work skills 1

Latest feedback

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TA
Tolu Amadi
Founder
4
December 16, 2023
Individual endorsement
Leadership Journey mapping Presentation skills Team work skills Communication Professional

This participant was stellar the entire way through. She was the voice of the team in many respects. She took the time to ask clarification questions and promptly responded to emails sent by the coordinator to the group, and could be relied on to relay the messages back to the group fairly well. She was professional in her conduct and speech and provided a wonderful verbal presentation of the project as part of the deliverables. She would be a great candidate for future employment and would be recommended to other employers that are looking for a great communicator that is easy to work with.

Team feedback
The team was easy to work with. The quality deliverables demonstrated how much effort was put into the project. The team took simple instructions, made them their own, and gave useful suggestions to aid the progress of the business. Their recorded presentation was stellar and so where their slides. We appreciated working with them.
Customer journey mapping Purchasing process Purchasing Research
Diverse Tech Talent Program
Product Management
Diverse Tech Talent Program
Aceit Digital Inc.
Customer Journey Mapping
Aceit Digital Inc.

Recent projects

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Aceit Digital Inc.
Aceit Digital Inc.
Calgary, Alberta, Canada

Customer Journey Mapping

Aceit Digital advertises thousands of products online. The main problem we are trying to solve is to improve our understanding of user experiences. We would like to understand our strengths and areas of improvement from a customer perspective.This will involve several different steps for the students, including:Conducting background research on customer journey mapping, our products and customers.Analyzing customer responses from surveys and interviews.Defining the phases and touchpoints of the purchasing process.Incorporating user actions, emotions, goals, and pain points in the customer journey map.Proposing solutions to minimize pain points while meeting business goals.Bonus steps in the process would also include:Developing multiple customer journey maps to account for different experiences and paths.

Matches 2
Category Data modelling + 2
Closed