- Gaining a general understanding of the college, its academic areas, support services, and navigation of resources and websites to provide an excellent student experience.
-Managing queries through email and in-person at the Welcome desks, responding in a timely manner with referrals to other areas and services
-Acting as a customer service agent for front desk triage, email, and event queries in a timely manner.
- Getting familiar with all areas, offices, and departments located within the campus.

Responsibilities:
•Created 100+ project proposals for over 100 clients
•Proposals included status reports, creation of business requirements, manage and coordinate client meetings, identify solutions to challenges and roadblocks
•Coordinated and developed 100+ normative manuals containing bylaws and rules of tenancy for residential apartments and condos
•Designed and prepared 50+ Building Emergency Plans
•Demonstrated excellent client relationship skills which resulted in referrals and an increase of new clients by 20%

• Analyzed and planned the development of an app with the objective to help students, professors, alumni to access educational resources such as books, notes, essays, etc.
• Defined the scope and goals of the project.
• Set project milestones, timelines, and budget estimates.
• Led brainstorming meetings for ideas on improving the project plan.
• Identified risk levels for the project.
• Established and managed Work Breakdown Structures.
• Managed and tracked projects in Microsoft Project.