Concordia University
Log in Sign up

Business and Process Improvement

Closed
York University - School of Continuing Studies
York University - School of Continuing Studies
Craig Stanley He / Him
Instructor
3
Timeline
  • October 2, 2024
    Experience start
  • April 1, 2025
    Experience end
Experience
3/3 project matches
Dates set by experience
Preferred companies
Anywhere
Small to medium enterprise
Any industries
Categories
Risk, audit and compliance Data visualization Communications Operations
Skills
process flow diagrams employee retention resilience process improvement operations automation customer service
Learner goals and capabilities
  • Documenting current state operations
  • Assessing capabilities and creating detailed process flows
  • Introducing automation and time/cost saving measures to boost efficiency
  • Detect and measure defects and make recommendations to enhance performance/resilience
  • Lead collaboration sessions to enhance team awareness and find opportunities to optimize process flow.
Learners
Continuing Education
Beginner, Intermediate levels
10 learners
Project
50 hours per learner
Educators assign learners to projects
Teams of 3
Expected outcomes and deliverables

Expected outcomes:

  • Enhanced productivity/resiliency/employee retention
  • Enhance customer experience
  • Reduced costs, enhanced operational effectiveness
  • Learner gain valuable work experience and opportunities to apply learnings.



Expected deliverables:

  • Documented processes, current and future states
  • Transition plans to optimize operations
  • Effective, measurable, auditable processes.
Project timeline
  • October 2, 2024
    Experience start
  • April 1, 2025
    Experience end
Project Examples
  • Process documentation and optimization
  • Process improvement and automation
  • Identification of bottlenecks and process flow inhibitors
  • Create action plans to alleviate bottlenecks
  • Create KPIs to measure success.
Companies must answer the following questions to submit a match request to this experience:

Are you looking to have a better understanding of how you conduct business and deliver value? If so, how?